Customer Success Representative


We have immediate opening for Customer Success Representative for our office in Vancouver.

Do you want to make an impact? Our company is meeting the needs for those that want to straighten their teeth for a better smile for 75% LESS than other clear braces without seeing a dentist every month. Our innovative technology and services transform the lives of many people who do not have access and the money to have straight teeth in North America, and abroad.

What your day-to-day will look like:

Provide quality service and support to our clients for our incoming chats, emails and provide call-back requests.
Listen to customers’ questions and concerns, and suggest the right solutions.
Provide information about accounts, products and services.
Develop and establish relationships with our customers for follow-up emails, calls, etc.
Answer and update customer accounts as needed.

What we look for:

Experience in a customer service / call centre environment preferred but not required.
Computer literate ideally with CRM platforms - Preference given for those that have CRM and Shopify experience.

Detail oriented with exceptional organizational and time management skills.
Ability to work in a fast-paced high volume team environment.
Excellent written and verbal communication skills - English and other languages are an asset.

** Bonus if you speak French.

Job Type: Full-time

Hours of work: Monday - Friday (hours will be provided with possible split shifts)

Rotating Saturday shifts (about once every 3-4 weeks).


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We do not discriminate based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, disability, or genetic characteristics.